Privacy Policy

Effective October 22, 2026 · Version 1.0

1. Who we are and what this policy covers

Rodeo Internet LLC (“Rodeo,” “we,” or “us”), also known as Rodeo Internet or Rodeo Networks, provides fiber, fixed wireless, Stampede 5G, and related communications services. This policy covers information handled through our websites, service inquiries, orders, subscriber accounts, connectivity, support, and billing. A third-party mobile-phone, voice, or other service may also have its own privacy notice.

Contact us at 128 Main Street, Suite 2, Lewiston, Idaho 83501; 509-769-3030; info@rodeointernet.com; or our contact page. Please identify privacy questions as “Privacy request.” Do not send passwords or full payment-card details through ordinary email or contact forms.

2. Information we collect and its sources

The information involved depends on your service and interaction with Rodeo. We receive information from you and authorized account contacts, from devices and service operations, and from providers that help qualify, provision, bill, deliver, or support the service.

Account and contact information: name, email, telephone number, service and billing addresses, account identifiers, authorized contacts, and information reasonably needed to verify authority or prevent fraud.
Orders and billing: selected plans, acceptance and consent records, payment and transaction information, invoices, adjustments, equipment shipments, delivery tracking, and returns. Payment providers may process card or bank information under their own notices; we receive information needed to administer the transaction and account.
Equipment and service records: gateway, router, ONT, or radio identifiers, device model, firmware, IP and network identifiers, SIM/eSIM or IMEI identifiers where applicable, activation records, connection times, data volumes, diagnostic information, performance measurements, and security events.
Location and qualification: service or installation address, an address you submit to check availability, approximate location inferred from IP or network information, and location information necessary for carrier provisioning or operation. For Stampede, the underlying carrier may process serving-cell or other device-location information under its own practices. Browser-provided precise location is used only when you choose to provide it.
Support and communications: inquiries, messages, support history, preferences, and consent or opt-out records. If a call or session is recorded, applicable notice and consent requirements apply.
Website activity: IP address, browser and device information, requested pages, referral information, security logs, and interactions with website features, subject to the cookie choices described below.

Ordinary internet access involves transmission and routing of communications. We generally do not need the contents of your lawful communications to provide access. Network operations may process traffic-related metadata and limited technical data for routing, diagnostics, security, or lawful compliance. This statement is not a claim that all traffic is recorded or that every connection is anonymous.

3. How we use information

We use information to check availability; establish and manage accounts; fulfill, activate, and support service; process payments and returns; send account notices; diagnose performance; apply disclosed plan allowances; protect customers and networks; prevent fraud; respond to inquiries; maintain business records; resolve disputes; and comply with applicable legal obligations. We use optional marketing information only in accordance with applicable choices and consent requirements.

Providing information necessary for an order or service request may be required to complete that request. Optional promotional consent is separate from accepting essential service terms.

Rodeo discloses subscriber information to third parties only as reasonably necessary to deliver and support the purchased service, or as legally required. Operational recipients may include connectivity partners and underlying carriers; payment processors and financial institutions; shipping, equipment, and installation providers; and hosting, communications, accounting, support, and security providers. Disclosures are limited to the information needed for those functions, with appropriate restrictions and safeguards where required. Account information may also be provided to your authorized account representative after appropriate verification.

We do not sell subscriber personal information or browsing histories for advertising, and we do not give third parties unrestricted access to customer traffic records for their independent marketing. Necessary service-provider disclosures are different from selling information. Mobile telephone numbers and SMS consent records are not shared with third parties or affiliates for their own marketing; service providers may process them solely to support our messaging and related compliance.

These operational disclosures do not authorize a recipient to use subscriber information for unrelated advertising or marketing. Legal requests are addressed below. A separate provider’s handling of information it collects directly through a service you use is governed by its own notice and applicable law.

5. Cookies, embedded content, and website features

Essential cookies and similar technologies support security, form operation, login, and preference storage. Optional analytics or preference technologies, when enabled, are subject to applicable consent and the choices offered on the site. They do not create permission to sell subscriber information or disclose it for unrelated marketing. Browser settings and the site’s cookie controls, where offered, let you manage these technologies. Blocking essential storage may prevent some features from working. We honor consent requirements and applicable opt-out preference signals where legally required.

Embedded videos, maps, chat, and links to third-party services can expose your IP address, browser information, and interactions to those providers and may involve their cookies. Review the provider’s notice before using the feature. Website cookie choices do not automatically change a carrier’s necessary network processing or another website’s settings.

If public comments or user uploads are enabled, the submitted content and approved display information may be visible to others. Avoid posting private information or uploading images containing location metadata you do not want disclosed. Comment moderation and spam protection may use technical information such as IP address and browser details. Account and password-recovery functions process information necessary to authenticate and protect the account.

6. SMS, email, and your choices

Account communications may concern orders, installation, appointments, support, billing, outages, security, or returns. Promotional communications are subject to applicable consent and unsubscribe requirements. Buying broadband or agreeing to service terms does not automatically enroll you in promotional texts. You may leave an optional SMS checkbox unchecked without losing the ability to request service.

For an SMS program you join, message frequency varies with the program and your interactions, and message and data rates may apply. Reply STOP to withdraw from texts or use another reasonable method that clearly communicates your request, including contacting Rodeo. Reply HELP, call 509-769-3030, or visit Contact for assistance. If a sending number cannot receive replies, use the alternative opt-out instructions supplied with the message. A permitted confirmation of your opt-out may be sent.

We honor SMS opt-outs; calling a message “transactional” does not override an applicable revocation of consent. Necessary billing, service, or legal notices may instead be delivered through another lawful channel. Use the unsubscribe link in promotional email or contact us to change marketing preferences. Opting out of marketing does not cancel service, and cancelling service does not require you to consent to further marketing. See also the Terms and Conditions.

7. Security and retention

We use reasonable administrative, technical, and physical safeguards appropriate to the information and service, including access controls and measures to protect accounts and networks. No system can be guaranteed completely secure. Protect your credentials and report suspected account compromise promptly.

We retain information for the period reasonably needed for its purpose, taking account of the account relationship, billing and tax requirements, security, disputes, and applicable law. We then delete, de-identify, or securely dispose of it as appropriate. Consent and opt-out records may be retained to document permissions and honor your choices. A valid preservation obligation or legal hold may require relevant records to be kept longer. We do not claim that federal law universally requires ISPs to monitor all subscriber activity or keep all traffic records indefinitely.

8. Legal requests and emergencies

We assess requests for account or usage records and disclose information when required by valid legal process or applicable law. We review emergency requests against the applicable legal requirements and their permitted scope. We may preserve relevant records when legally required. An agency’s request alone does not establish entitlement to every requested record. We limit a disclosure to its applicable lawful scope and provide notice when required and legally permitted.

9. Access, correction, deletion, and privacy rights

Contact us to request access to or correction of account information, deletion where applicable, a copy of eligible information, or help managing communications preferences. Depending on where you live and whether the relevant law applies to Rodeo, you may also have rights to portability, restriction of certain sensitive-data uses, opt-out from sale or targeted advertising, an authorized-agent request, or appeal of a denied request.

We may verify your identity and an agent’s authority using information proportionate to the request. Some information may need to be retained for lawful billing, security, dispute, or recordkeeping purposes. We will explain applicable exceptions and available appeal options in our response. You may send an appeal through the same contact channels, marked “Privacy appeal.” We will not unlawfully discriminate against you for exercising an applicable privacy right. These rights are not a representation that every state privacy statute applies to Rodeo.

10. Children and policy changes

Subscription accounts are intended for adults with legal authority to contract. We do not knowingly solicit children’s personal information through signup in violation of law. If you believe a child supplied information improperly, contact us so we can assess and address it. A child’s use of household internet does not mean this website is directed to children.

We may update this policy prospectively and identify the effective version. Material changes receive notice and any consent required by law. A new policy does not itself authorize a materially different use of previously collected information where additional consent is required. Contact Rodeo using the address, phone, or email above with questions.